1. What we collect
When you submit the booking form, the contact form, or the business enquiry form, we collect:
- Your name and phone number (required, to identify you and call you back)
- Your email address (optional, if you provide it — used to send a ticket/enquiry confirmation)
- Device type and a description of the issue you're facing
- For business enquiries: company name, approximate device count, and your requirement
- Which page on the site the form was submitted from (used only to understand which pages are useful — not to track you individually)
We do not ask for or store payment card details on this website — we don't process online payments here. Any advance or repair payment is handled in person or via UPI/cash directly with us.
2. Why we collect it
Solely to process your repair booking or business enquiry: to call you back, confirm a pickup or drop-off time, quote and carry out the repair or service you asked about, and send you a confirmation of your ticket or enquiry number.
3. Where it's stored, and who else sees it
Your submission is stored in our database, hosted by Neon (a PostgreSQL database provider), and is also sent to us by email so we can act on it. To run this website and process your submission, we rely on these third-party services:
- Neon — stores your booking/enquiry details
- Zoho Mail — sends the booking/enquiry confirmation emails
- Google reCAPTCHA — checks the form isn't being submitted by a bot; Google processes some technical data (like your IP address) for this purpose under its own privacy policy
- Google Analytics — anonymised, aggregate site-usage statistics (pages viewed, general location, device type) — not tied to your name or contact details
- tawk.to — powers the live chat widget, if you choose to use it
We do not sell your information to anyone, and we do not share it with any other third party beyond what's needed to run the service above.
4. How long we keep it
We keep booking and enquiry records for as long as reasonably needed to provide the service, honour the repair warranty period, and meet any legal or accounting requirements. You can ask us to delete your record at any time (see section 6).
5. Cookies and similar technology
Google Analytics and tawk.to may set their own cookies in your browser to function (for example, to remember an ongoing chat session, or to avoid double-counting a visit). We don't set any first-party tracking cookies of our own beyond what's needed for the site to work.
6. Your rights
You can ask us — by phone, WhatsApp, or email — to tell you what information we hold about you, correct it if it's wrong, or delete it. We'll action this within a reasonable time, except where we're required to keep a record for legal or accounting reasons (for example, a repair invoice).
7. Contact
Questions about this policy, or a request about your data, can be sent to info@mojorepair.com or +91 83838 61528.