When a server goes down, it isn't one person who stops working.
A failed array or a corrupted accounting file is a different emergency to a failed laptop. These jobs get handled first, and handled under confidentiality.
Server, RAID & NAS arrays
Failed RAID 0/1/5/6/10 sets, a rebuild that went wrong, a dead controller, or more disks dropping than the array can tolerate. We image every member disk before touching the array, so a failed attempt never costs you the original.
Business application data
Tally and other accounting data, SQL databases, Outlook PST/OST mailboxes, and shared drives — recovering the file is only half the job, so we verify the application actually opens it before calling it recovered.
Ransomware & deletion incidents
Encrypted or deleted shares, including cases where a backup job was quietly failing for months. We work on copies, never the affected originals, and help you establish what was and wasn’t reached.
Individual staff machines
Failed laptop and desktop drives, corrupted partitions and accidental formats — handled at the same priority as the rest of your fleet under an AMC.
Stop writing to the affected drive or array and don't let a rebuild run again — every further write reduces what can be recovered. Powering it down and calling is almost always better than one more attempt in place.
How your data is handled
- 01NDA signed before any device or drive is collected, if you haven’t already got one in place with us.
- 02Chain of custody logged — what we took, from where, and who signed it over.
- 03We work on forensic images, not your original media, so the source stays untouched.
- 04You get a written report of what was recovered, what wasn’t, and why — usable for audit or insurance.
- 05Recovered data returned on encrypted media, and our working copies destroyed on your confirmation.
Logical failures — deletion, formatting, corrupted partitions and most array problems — have a good success rate. Physically damaged drives are a different matter: where a drive needs cleanroom work such as a head or platter transplant, we tell you that upfront and route it to a specialist lab rather than opening it on a bench and reducing your chances. We give you an honest assessment first, and we don't bill for a recovery we didn't achieve.